Downtown Ace Hardware

Yuriy Chobu 4 months ago

I’ve been shopping at this ACE Hardware store for about a year, and every visit has been a great experience. The staff are consistently friendly, approachable, and highly knowledgeable across all departments. Whenever I’ve had a question or needed help finding the right part, someone has always been ready to assist with clear, practical advice. It’s rare to find this level of service and expertise in a hardware store. Highly recommended for both DIYers and professionals.

Rashaad Forehand a month ago

They always provide excellent customer service and are able to get you what you need within minutes of walking here. I’ve been here about 20 times and never had a bad experience.

John Fitelson 2 months ago

I went in to look at their acrylic paint options and to see if they had any pouring medium. The gentle man that helped me was informative and told me they didn’t carry the pouring medium and then asked what else was on my list, and I said that’s about it. So I go about just walking around the store seeing if there is anything I may actually need to get for my house, and need I mention I walked in with my back pack and my hand tote. And as I’m going isle to isle, which I got down two isles as the gentleman who was helping me paces pass my isle more than I feel like was necessary, and as I was getting ready to walk to the next isle he comes walking pass me and says in a way that made me feel like they thought I was going to shop lift, “you can keep your bags at the front.” I responded with a, “ oh okay.” As I look around and notice other staff members just standing there acting as if all of them weren’t watching my every move. So I walked out feeling nothing but rude energy from them. Last time I shop at this location. If you want better customer service and friendlier staff, I suggest the hillcrest location.

Tyler Krts a month ago

I wanted to have a key duplicated for my roommate, but on Tuesday, May 26, 2026, at 6:40 PM, the employee working in that section informed me that he could not assist me and would not sell me anything in the store even for a key! Without offering any explanation, and acting solely on his own whim, he forced me to leave the premises. !Please do not employ such low-caliber individuals in companies like yours!

Workin For a Livin 2 months ago

Great service. As soon as I walked in no less than 3 people asked to help me. They had the plumbing parts I needed and I was in and out in under 5 minutes. Great experience.