Perl-Mack Ace Hardware

Casey Barton 3 weeks ago

Bad service at this location. I was looking for some minor plumbing parts and stopped by. The rep that was stocking shelves seemed too interested in his phone to assist me. They also would not cut a section of cpvc to my requested length. I went to a different ACE up the road and they were happy to assist and fulfill my request.

Ron Reith 2 months ago

I like this store+the staff are freindly and helpful.This location has been here a long time.My only complaint is not the store,or staff,,its that the coupons i get sent to me(preferred customer?)i can never use,becouse most merchandise is exempt.Im not talking sales items,but mostly all other items as well, are not applicable??So i say why bother wasting $, sending coupons which arent usuable?I mean,what IS "reg" merchandise???

Travis Bland a year ago

I went to multiple Lowes and Home Depot’s, and even the other two Thornton’s Ace Hardwares and no one knew how to re-key lock cylinders. Nathan @ this Ace was super knowledgeable, friendly, and was able to do it on a Sunday. Will be back to this location every time now! Thank you Nathan and Ace!

Cassandra Newcomb 8 months ago

This store is usually very helpful. Unfortunately, my feelings now are the opposite. I bought a hand held staple gun for a simple DIY project. This thing didn't work. It jammed constantly. When it actually stapled it spit two out with one being twisted. I went back to the store to return it, no return on tools. Not why, whats wrong, let me take a look. Just a shady attitude like I was trying to get over on the store. No offer to exchange, store credit, nope. I cannot shop some place who sells a piece of junk and won't try to make it right. Went to Home Depot, bought another and finished my project. Bye, bye Ace Hardware.

Nick Hofer 7 months ago

A hardware store that won’t let you look at the hardware because it’s all behind a counter that they won’t let you go behind to figure out what hardware you need. Dont waste your time.