Olson's Ace Hardware

Michael Schwager 10 months ago

Are you kidding me? My wife bought a can of paint. Their printer didn’t work- you know the one: the one that creates the sticker that tells you what color mix is in the paint. So the guy tells my wife not to worry. They can look up the mix by date if she needs more. And he scribbles a handy note on the can so as to refer to it later. See the photo from Ryan. Fast forward to today and we need more paint. Our contractor goes over there- this man who we’re paying by the hour- and they cannot find the paint in their system. They cannot match by date after all. Ace hardware bad mistake number 1. So they tell our contractor: don’t worry. We’ll color match it. Sounds ok except they slapped some wet paint in the color match machine. The contractor returns to use it and it doesn’t match AT ALL. Ace hardware bad mistake number 2 (don’t sell your product if you don’t know how it works!). So my contractor tells my wife who goes back to the store with our contractor. They did not want to give my wife a refund. Which-yeah- they shouldn’t pay for a customer’s mistake. But who pays for *their* mistake? The guy (who happened to be the manager) told her, “I cannot resell this paint,” which- yeah. Of course not. Is that my wife’s problem? They want to make their mistake her problem? Don’t sell people a bad can of paint, how about that? How about taking responsibility for your error? Unbelievable behavior. They wanted to give her store credit but after these two mess ups and stubborn behavior we don’t have faith in either their ability or desire to make it right. We won’t be shopping here again.

Nina Cheng 3 months ago

Olson's Ace Hardware is my go-to spot for home improvement supplies. They carry a wide range of products, and the staff are always approachable and helpful. It’s a smaller store, but it has everything you need for most projects.

ISRAEL C. MEDINA a year ago

I Came Here Needing A Window Repaired. I Walked In Talk To The Lady Behind The Register She's Pointed Me To The Back Of The Store. So I Headed To The Back Of The Store And Was Looking For The Window Repair Area To My Surprise Nobody In Site. So I Continue To Wait And Nobody Came 20 Mins In Holding The Window In My Hand The Stocking Shelves Person. Came I Ask Her Where The Window Person At She's Stated That The Manger Was Doing Inventory So He Could Do The Repair And The Other Person Was Mixing Paint. She's Said That They Where Behind On Repairs And If I Wanted To Wait It Would Be A Months Wait Until I Can Get My Window Back Wow 😳.

Cathy Reed 2 months ago

I love this hardware because like Teletron on Cermak Road, l can find everything that l need. I go here for my puck lights! 👌🏽

Walking in the light 9 months ago

One of the best hardware stores around. The staff is so friendly to the customers. The one guy who worked there kept cracking jokes with me but; it was ok. The guy tried his best🤣🤣🤣🤣🤣🤣. The ambiance was awesome once you walked in. Very organized and so easy to find what you need. The store makes you feel like family. Great work caring for the customer. I pay that The Lord gives you all favor and longevity in life and business.